Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at adhiash2012@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at adhiash2012@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at adhiash2012@gmail.com.

Return & Refund Policy

Last updated: September 10, 2026

At Tavero Lane, we want you to be happy with your purchase. If there is an issue with your order, we're here to help.

1. Returns & Replacements

We accept return or replacement requests for products that:

  • Arrive damaged or defective
  • Are incorrect or different from the product ordered
  • Have a significant manufacturing defect

To be eligible, you must contact us within 7 days of receiving your order.

The product must be unused and in its original condition, wherever applicable, with its original packaging and accessories.

Important

For damaged, defective, or incorrect products, please contact us with:

  • Your order number
  • A clear description of the issue
  • Clear photos of the product
  • A short unboxing video, if available

An unboxing video can help us process damage or missing-item claims more quickly.

2. Products That Cannot Be Returned

We generally do not accept returns for:

  • Products that have been used, damaged, or altered after delivery
  • Products without their original packaging or accessories, where applicable
  • Products damaged due to improper use or handling
  • Change-of-mind purchases where the product has been used

3. Refunds

Once your return or replacement request has been reviewed and approved, we will notify you of the next steps.

If a refund is approved, the refund will be processed to the original payment method, where applicable.

For Cash on Delivery (COD) orders, we may request valid bank/UPI details to process an approved refund.

Refund processing times may vary depending on your payment provider or bank.

4. Return Shipping

If the product is confirmed to have arrived damaged, defective, or incorrect, Tavero Lane will arrange or cover the applicable return shipping cost, subject to verification.

For other situations where a return is approved, return shipping arrangements may vary depending on the circumstances.

5. Damaged Products

Please inspect your package when you receive it.

If your product appears damaged:

  1. Take photographs of the package and product.
  2. Record an unboxing video if possible.
  3. Contact us within 7 days of delivery.
  4. Include your order number and relevant photos/videos.

Our team will review the issue and provide the appropriate resolution.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation may no longer be possible.

If you wish to cancel an order, contact us as soon as possible with your order number.

7. Exchange / Replacement

If you receive a defective, damaged, or incorrect product and your claim is approved, we may offer:

  • A replacement product, or
  • A refund, depending on product availability and the circumstances of the case.

Replacement products are subject to availability.

8. Refund Eligibility

A refund or replacement is not guaranteed simply because a customer changes their mind after receiving the product.

Every return/refund request is reviewed based on the condition of the product and the reason for the request.

We reserve the right to decline requests that do not meet the conditions outlined in this policy.

9. Contact Us

For return, replacement, or refund-related questions, please contact us at:

Email: [your support email]
WhatsApp: [your WhatsApp number]
Business Name: Tavero Lane

Please include your order number in your message so we can assist you faster.